See Any Home Live — Virtual or In-Person — With a Licensed Agent

No. Factour is a marketplace that connects buyers with licensed local real estate agents for on-demand property tours — virtual or in-person. Factour does not provide brokerage services, does not represent buyers or sellers in any transaction, and is not a party to any contract between consumers and agents.

No long-term buyer representation agreement is required to book a tour on Factour — virtual or in-person. When you accept an agent's proposal on the platform, a written agreement is formed between you and that agent for that specific tour only, scoped to one property and one appointment. This satisfies the written agreement requirements introduced by the 2024 NAR settlement while keeping your commitment limited to a single tour.

No. Factour is an open marketplace — no agent or broker pays for priority placement or featured positioning. Consumers choose freely based on agent profiles, verified reviews, tour prices, availability, and — for virtual tours — video setup quality. Every agent competes on merit.

Yes. Consumers are charged a Tour Request Fee of 10% of the agent's tour fee, added to the agent's price to calculate the total. For example, if an agent charges $100 for a virtual showing, the consumer pays $110 total. There are no subscription fees, no membership fees, and no charge until after the tour is complete.

As long as the tour is rescheduled with the same agent at the same price, and not cancelled, then no fee will be applied. The rescheduled tour may also be at a different property. This applies to both virtual and in-person tours. A virtual showing rescheduled to an in-person tour, or vice versa, with the same agent and same price is also treated as a reschedule, not a cancellation.

If you cancel more than two hours before the scheduled tour time, no fee is charged. If you cancel within two hours, the full tour fee applies because agents hold time on their schedule for confirmed tours and last-minute cancellations prevent them from booking other appointments. If the agent cancels at any time, no fee is charged to you.

Factour is designed to operate within the framework established by the NAR settlement, though we always recommend that agents and consumers consult a licensed real estate attorney in their state for guidance specific to their situation — this is our interpretation, not legal advice. The settlement requires that agents who are MLS participants enter into a written agreement with a buyer before touring a home, with compensation clearly specified upfront and commissions acknowledged as negotiable. On Factour, every booking satisfies those requirements by design: when a consumer accepts an agent's proposal and the agent confirms the property is available, a written contract is formed between those two parties through the platform, before the tour, stating the agent's exact fee, the total amount the consumer will be charged, and the specific scope of the engagement. Agents set their own prices, consumers choose freely among competing proposals, and no fee is left open-ended or ambiguous. Because the settlement expressly permits written agreements scoped to a single property or a single day, Factour's tour-by-tour model aligns directly with the flexible, limited-scope structure NAR described as compliant while keeping compensation transparent for everyone involved.

A virtual showing on Factour is a live, real-time video tour of a property conducted by a licensed local real estate agent. Unlike pre-recorded walkthroughs or 3D scans, a Factour virtual showing connects you directly with an agent who is physically present at the property — you can ask questions, request a closer look at any room or feature, and experience the home as if you were there in person. Virtual showings are priced the same way as in-person tours: the agent sets their fee, you pay a 10% platform fee on top, and you are charged only after the showing is complete.

Booking a virtual showing on Factour follows the same steps as an in-person tour: post a request with the property address and select 'virtual' as your tour format, review proposals from licensed local agents, and accept the one that works for you. Once confirmed, you will receive a private video meeting link before your appointment. At the scheduled time, your agent joins from inside the property and conducts a live walkthrough over video — you can direct the tour, ask questions, and request specific views in real time. The session is private, scoped to your confirmed appointment, and not shared with any third party.

Yes. Virtual showings on Factour are specifically designed for buyers who want to tour a property before traveling to see it in person — including buyers relocating from another city or state. Post your tour request with the property address; licensed agents in that local market will submit proposals. You receive a live, agent-led walkthrough of the property by video, from wherever you are. If you decide to proceed after a virtual showing, you can book a follow-up in-person tour through the same platform with the same agent or a different one.