Last Updated: August 21, 2026
Version: 3.1
These Consumer Terms of Service (“Terms”) govern your use of factour.com and all Factour services (the “Platform”), operated by Factour, LLC, a Tennessee limited liability company (“Factour,” “we,” “us,” “our”).
Companion agreements: Lister Agreement, Agent and Broker Agreement, Privacy Policy.
By accessing or using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.
You must be at least 18 years old and legally able to enter into contracts.
If you list a property for sale or for lease, the Lister Agreement also applies to you. If you are a licensed real estate professional, the Agent and Broker Agreement also applies to you. Where a role-specific agreement conflicts with these Terms as to that role, the role-specific agreement controls.
Read this section carefully. It defines the limits of our role.
Factour is a technology platform. We provide software that lets property owners publish listings and manage showing appointments, and that lets consumers request property showings from independent licensed real estate professionals. Properties on the Platform may be offered for sale or for rent or lease.
Factour is not a real estate brokerage. Factour does not hold a real estate brokerage license in any state. We are not a property management company, a leasing agent, or a tenant screening service. We do not represent buyers, sellers, renters, landlords, or tenants. We are not your agent, broker, fiduciary, advisor, or attorney.
Factour does not:
Factour is not a party to any transaction. Any agreement between you and a property owner, or between you and a real estate professional, is solely between those parties.
You must create an account to book showings. You agree to provide accurate, current, and complete information and to keep it updated.
You are responsible for all activity under your account and for safeguarding your credentials. Notify us immediately of unauthorized use.
Accounts are personal to you and may not be sold, transferred, or shared.
We may refuse, suspend, or terminate any account at our discretion, including where information appears false or these Terms have been violated.
Owner-hosted showings. A property owner, landlord, or their authorized representative hosts you at the property. These are arranged free of charge through the Platform. No agent is involved or required.
Professional showings. An independent licensed real estate professional hosts you, in person or by live video, for a fee they set.
Showings may relate to properties offered for sale or for rent or lease.
Submitting a request does not confirm an appointment. A showing is confirmed only when the property owner or the assigned professional confirms it in the Platform.
For professional showings, accepting a proposal does not lock a time. The assigned professional must first confirm that the property is available at that time with the listing agent, owner, or other authorized party. Until the Platform shows a status of “Confirmed Tour,” your appointment is not confirmed and the proposed times may change.
Requests, proposals, and pending confirmations expire if not acted on within the periods shown in the Platform. Expired items are cancelled automatically.
Either party may cancel or request to reschedule. We are not responsible for any cancellation, reschedule, delay, or no-show by any other user.
Owner-hosted showings. These are free. You may cancel at any time, though we ask that you give the host as much notice as possible. Repeated no-shows may result in suspension of your account.
Professional showings. You may cancel a confirmed showing at no charge more than twelve hours before the scheduled start time. Cancellations within twelve hours, and no-shows, are charged the full showing fee and the platform fee.
If the professional cancels or fails to appear, you are not charged, and any authorization on your payment method is released.
The Platform uses verification steps that may include confirming a phone number, placing a payment card on file, and in some cases government identification verification through third-party providers.
Verification exists to reduce automated bookings, spam, duplicate accounts, and non-serious requests. That is its purpose.
Verification is not a safety measure. Specifically:
A verified person can still be a dangerous person. Verification confirms that a phone number, a payment card, or an identity document was validated. It tells you nothing beyond that.
Property owners choose which verification requirements apply to their listing. Those requirements apply uniformly to every person who attempts to book that listing.
Exercise the same caution with a verified person that you would exercise with any stranger.
This section describes real risk. Please read it.
Factour connects people who do not know each other and facilitates in-person meetings at private property.
You acknowledge that Factour does not:
You voluntarily assume all risks associated with property showings, including risk of personal injury, death, assault, property damage, theft, fraud, misrepresentation, and unlawful conduct by any other person.
Factour is not responsible for the acts or omissions of any other user, including property owners, landlords, other consumers, licensed professionals, or anyone else present at a property.
Recommended precautions.
Tell someone where you are going and when you expect to return. Consider bringing another adult. Meet during daylight hours when possible. Trust your instincts and leave any situation that feels unsafe. In an emergency, contact local law enforcement immediately. Do not contact Factour for emergency assistance.
Owner-hosted showings arranged through the Platform are free to you.
For a professional showing, you pay two amounts, itemized before you confirm:
The Factour platform fee compensates Factour for software services it performs, including scheduling, verification, payment processing, and notifications. It is not a commission, a referral fee, or compensation for procuring any party.
For a professional showing, the sponsoring brokerage’s Stripe Standard account places one temporary authorization hold for the itemized total manually 24–48 hours before the scheduled start. The hold is captured only after the final property ends and the 30-minute post-tour review window closes. Authorizations that do not proceed to a chargeable showing may be cancelled or released; timing of release depends on your card issuer. An active dispute, or a consumer no-show report supported by evidence and approved by Factour administration, can pause automatic capture while reviewed. Factour facilitates these processor instructions as software for the brokerage.
Payments are processed by third-party processors subject to their own terms. Factour does not store full payment card data and does not receive or take custody of the consumer payment. The professional’s sponsoring brokerage, using a Stripe Standard connected account, is the merchant of record for a paid showing, and the charge appears under that brokerage’s actual name. The brokerage processes the direct charge, is responsible for its processor relationship and customer obligations, and handles refunds, disputes, chargebacks, and agent compensation. Factour facilitates the transaction as a software platform and receives a flat $20 application fee.
If a professional cancels, fails to appear, or the property is not made available, the brokerage account cancels or releases the authorization where the payment state permits; any completed charge follows the applicable refund or dispute process. A consumer no-show may be reported beginning 15 minutes after the tour starts and through 30 minutes after the final property ends; an active report pauses automatic capture while reviewed. Factour facilitates refund and dispute requests through the Platform, but the merchant-of-record brokerage owns refund and chargeback responsibility. Disputes about the quality of a professional’s services are between you and that professional.
You are responsible for any taxes applicable to your use of the Platform.
You agree to:
You are responsible for your own safety and for any damage you cause.
You are solely responsible for your own due diligence, including inspections, surveys, title review, financing, lease review, and valuation.
Listing information is supplied by property owners and third parties. Factour does not verify listing content, including price, rent, condition, square footage, boundaries, permits, lease terms, deposit requirements, or disclosures.
Do not rely on the Platform, a listing, or a showing as a substitute for professional advice or independent verification.
Federal, state, and local fair housing laws apply to the sale and rental of housing. You may not use the Platform to discriminate against any person on the basis of race, color, religion, sex (including sexual orientation and gender identity), national origin, familial status, disability, or any other characteristic protected under applicable law.
Report suspected fair housing violations to us at help@factour.com and to the U.S. Department of Housing and Urban Development.
You may not:
You grant Factour a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to use, host, store, reproduce, modify for formatting and display, publish, and display any content you submit, including messages, reviews, and profile information, for the purpose of operating and improving the Platform.
You represent and warrant that you own or have the rights to any content you submit, and that your content does not violate any third party’s rights or applicable law.
We may remove any content at our discretion, with or without notice.
Copyright complaints may be sent to our designated agent, DMCA Agent, Factour, LLC, 116 Agnes Road, Suite 200, Knoxville, TN 37919, help@factour.com. See our Copyright and DMCA Policy for details. We may remove infringing content and terminate accounts of repeat infringers.
THE PLATFORM IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, FACTOUR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Factour does not warrant that the Platform will be uninterrupted, error-free, or free of harmful components. We do not warrant the accuracy, completeness, or reliability of any content on the Platform.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, FACTOUR’S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF $100 OR THE AMOUNTS YOU PAID TO FACTOUR IN THE 12 MONTHS BEFORE THE CLAIM.
FACTOUR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, WHETHER OR NOT FACTOUR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
You agree to indemnify, defend, and hold harmless Factour and its officers, directors, employees, and agents from any claims, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising from your use of the Platform, your violation of these Terms, or your violation of any rights of another person or entity.
These Terms are governed by the laws of the State of Tennessee, without regard to conflict of law principles.
Any dispute arising from or related to these Terms or the Platform shall first be submitted to binding arbitration in Nashville, Tennessee under the rules of the American Arbitration Association, except that either party may seek injunctive or other equitable relief in a court of competent jurisdiction.
You waive any right to bring claims as a class action or in any representative capacity.
We may modify these Terms at any time. We will post the updated Terms on the Platform with a new “Last Updated” date. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Terms.
If a change materially affects your rights, we will provide additional notice where practicable.
These Terms, together with any role-specific agreements that apply to you (Lister Agreement, Agent and Broker Agreement) and our Privacy Policy, constitute the entire agreement between you and Factour with respect to the Platform and supersede all prior understandings, negotiations, and representations, whether oral or written.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this section is void.
Factour may assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, sale of assets, or operation of law.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
Our failure to enforce any provision of these Terms will not be deemed a waiver of our right to enforce that provision or any other provision in the future.
Questions about these Terms should be sent to help@factour.com.