Question 1

Is Factour a real estate brokerage?

Accepted Answer

No. Factour is a marketplace and advertising service that connects home buyers and renters with licensed local real estate agents and brokers — it is not a real estate brokerage and does not provide brokerage services of any kind. Factour does not represent buyers, sellers, landlords, or tenants in any transaction, and is not a party to any contract between consumers and agents. Think of Factour as the platform that makes the connection; the licensed agent you choose provides the professional service.

Question 2

Do I need to sign a buyer's agreement to use Factour?

Accepted Answer

You do not need to sign a long-term buyer representation agreement to use Factour. When you accept an agent's proposal on the platform, a written agreement is formed directly between you and that agent for that specific tour — scoped to one property, one appointment, and one agreed price. This structure is designed to align with the written agreement requirements introduced by the NAR settlement while keeping your commitment limited to the tour itself.

Question 3

How much does Factour charge consumers?

Accepted Answer

Factour charges consumers a Tour Request Fee of 10% of the agent's tour price, added to the agent's fee to calculate the total amount charged. For example, if an agent's tour fee is $100, the consumer is charged $110 total. There are no additional fees, no subscription charges, and no payment is collected until after the scheduled tour is complete.

Question 4

How much does Factour charge agents and brokers?

Accepted Answer

Factour charges agents and brokers a Marketplace Fee of 6.75% of the tour price, deducted from the agent's fee before the remainder is transferred to the agent's broker via Stripe. On a $100 tour, the agent's broker receives $93.25. There are no monthly fees, no subscription costs, and no charges for signing up or submitting proposals — agents only pay when a tour is completed.

Question 5

Are there any hidden fees on Factour?

Accepted Answer

There are zero hidden fees on Factour. The Consumer Tour Request Fee (10% of the agent's tour price) and the Agent Marketplace Fee (6.75% of the tour price) are both disclosed in full before any agreement is confirmed — consumers see the exact total they will be charged before accepting a proposal, and agents see their net earnings before submitting one.

Question 6

How are agents paid on Factour?

Accepted Answer

Agents are paid automatically through Stripe after the scheduled completion of a Confirmed Appointment — no manual invoicing or follow-up required. Payment is transferred to the agent's managing broker's connected Stripe account, consistent with state real estate licensing laws that require agent compensation to flow through a licensed broker. Funds are typically available within seven business days per Stripe's standard payout policies.

Question 7

Can I tour a rental property through Factour?

Accepted Answer

Yes. Factour can be used to tour properties available for sale or lease, including rental properties. Consumers simply enter the property address and provide a link confirming the property is available on the market — the process is identical whether the property is listed for sale or for rent.

Question 8

What happens if an agent cancels my tour?

Accepted Answer

If an agent cancels your Confirmed Appointment or fails to show up, your card on file will not be charged and you will not owe anything for that tour. Contact Factour support at help@factour.com and the team will assist you in rebooking with another available agent for the same property.

Question 9

Do agents on Factour have to be licensed?

Accepted Answer

Yes. All agents on the Factour platform are required to hold an active real estate license in the jurisdiction where they provide services. Agents are responsible for maintaining current licensure and appropriate insurance, and by registering on Factour they represent that they are licensed and in good standing under applicable state law.

Question 10

How is Factour different from Zillow or Redfin?

Accepted Answer

Zillow and Redfin are property search platforms that help buyers find homes listed for sale — Factour is a marketplace for booking the tour itself. Rather than browsing listings, consumers come to Factour when they have already found a property they want to see and need a licensed local agent to show it to them at a transparent, upfront price with no long-term commitment. Factour does not list properties, does not employ agents, and does not act as a buyer's agent — it connects buyers with independent licensed professionals for a specific, paid, fee-for-service tour.

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